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Delivery
Domestic Deliveries Only:
The delivery of items which are in stock take approximately 3-5 bussines days for contact lenses, 7-10 business days for glasses. All glasses and contact lenses have free delivery for Standard Priority. Express Priority is $30.45 for glasses and $24.99 for contact lenses.
Deliveries are fulfilled via USPS. When selecting an express option such as UPS please note that delays may occur that are out of our control such as weather, holidays, flight cancelations etc. If this happens, we are unable to refund any express shipping charges.
Refunds & Returns
We are always here to help our customers and we understand that on occasion, purchased items need to be returned.
Refunds
A full refund is offered (excluding delivery charges) with any product that you wish to return. Items are only eligible for a refund if they have not been opened, used, or damaged and if they are in original condition. Prescription glasses will involve a 10% restocking fee since they are a custom prescription product.
However, if we have made a mistake with your order, then we will be happy to offer a refund of all costs, which also includes money spent on postage and packaging. A receipt or proof of purchase is required.
Refunds will take up to seven to ten working days to reflect in your account once accepted. If you do not see your refund, please check with your bank and confirm. If you have double-checked, please contact us.
Unfortunately, sale items cannot be refunded and are final sale.
Return Policy:
- You may return glasses within seven business days if there is a genuine manufacturing defect, including the frame and lenses, for a 60% refund of the original cost before tax and shipping.
- For any other reason, if you do not want the glasses and return them, a 50% restocking fee plus shipping charges and sales tax will be deducted. The end users (consumers, customers, or patients) are responsible for return shipping charges.
- If the returned item(s) are found broken, damaged, or with any missing parts for any reason, we will apply charges based on the condition of the returned products. The end users will see these charges on the final credit invoice. We may provide visual evidence upon request within 30 days.
For Contact Lenses:
- For health safety reasons for other valuable patients or consumers, all sales are final. No returns or exchanges for opened or unopened boxes will be accepted.
- In case of mismatched prescriptions, we may proceed with an exchange only to correct it. If the mistake is from our side, we will pay for shipping. If the mistake is from the end user’s side, the end user will pay for the shipping.
- The end users may return contact lenses within three business days if there is a genuine mistake in entering the prescription or a mismatch in the prescription. This includes other accessories and allows a 100% exchange for unopened boxes only, plus shipping charges. The end users are responsible for the return shipping label charges. If the returned item(s) are found with opened boxes, broken boxes, damaged, or with any missing boxes or parts for any reason, we will apply charges based on the condition of the returned products. The end users will see these charges on the final credit invoice notes. We may provide visual evidence upon request within 30 days.
Our Returns Address is:
1859 West Golf Road Schaumburg, IL 60194, United States
Cancellations
If you wish to cancel your order, please contact us to do so as soon as possible. Any cancellations made during working hours, before your item has been dispatched, will be accepted. If your item has already been dispatched, we will be unable to make any amendments to the item.
You may cancel your order before we process your order:
- For a full refund, cancel within 12-18 hours before we proceed with your order.
- If you cancel your order before shipping (which takes 2-4 business days), you will receive an 80% refund. We will charge a 20% restocking fee.
- All refund amounts will take seven to ten business days to be credited to your account/credit/debit card, where the transaction was originally made. We will not issue refunds in cash or check under any circumstances.
- We have a three-step verification process with evidence for all refunds.
Successful cancellations will be refunded within three to five working days.
If you receive your item and decide you would like to change your order, you are welcome to make an exchange.
